Rules & Guarantee
The short version of how refunds, replacements and delivery work.
Refunds
- Refund requests must be made within 30 days of your purchase.
- To get a refund, send proof that the account data was not valid (for example a screenshot or screen recording of the failed login).
- Every request is reviewed and answered within 3 business days at most.
- A refund is only issued once the proof has been accepted.
Replacement guarantee
- If the account details you received are not correct, you are guaranteed a new account after 1 hour.
- Send your proof of the problem together with your order ID so we can verify it quickly.
- A replacement is the same type of account, or the closest equivalent if the original is no longer available.
After delivery
- Once the details have been delivered and work as described, the order is complete.
- We are not responsible for problems that happen after delivery, such as the password or email being changed by the account's original owner or by anyone else.
- Change the password and secure the account as soon as you receive it.
General rules
- Check the listing's options and description before you buy. They show exactly what is included.
- Requests without proof, or with proof that does not match the order, can be declined.
- Abuse of the refund or replacement system can lead to a ban from the store.
Need to use the guarantee? Contact support with your order ID and proof.